VEU Program Support in Victoria
Helping you understand the Victorian Energy Upgrades (VEU) program and how it may apply to your solar, heat pump and energy upgrade projects.
What is the Victorian Energy Upgrades (VEU) Program?
The Victorian Energy Upgrades (VEU) program is a Victorian Government initiative that provides discounts on approved energy-efficient products and services for homes and businesses. It is designed to help Victorians lower their energy bills, reduce energy use and cut greenhouse gas emissions.
The program is overseen by the Essential Services Commission (ESC), which regulates how the scheme operates and sets the rules for participants. Discounts are delivered through accredited providers. When an eligible upgrade is installed, they can create Victorian Energy Efficiency Certificates (VEECs), which underpin the financial incentives passed on to customers.
Because program rules, eligible products and incentive levels can change over time, it is important to always check the latest information on official Victorian Government and ESC websites.
Who Can Benefit & Typical Upgrades
The VEU program is available to both households and businesses in Victoria. Eligible upgrades can attract an upfront discount when installed by, or in partnership with, an accredited provider.
For Solution with Sam customers, some of the most relevant upgrade categories under the VEU program include:
- Energy-efficient hot water and heat pump systems for homes and businesses
- Heating and cooling upgrades using more efficient electric systems
The program also covers many other types of products such as lighting, appliances and other efficiency measures. The full set of current product categories is listed on the Victorian Energy Upgrades products page on the Energy Victoria website.
Note: Not every solar or energy product is covered by the VEU program. Eligibility always depends on the specific activity, product model, and current program rules.
How Solution with Sam Supports You with the VEU Program?
Solution with Sam does not run the VEU program and does not set rebates or discounts. Instead, our role is to help you understand how your planned upgrades may interact with the scheme and to support you through the practical side of the process.
We can help you:
- Review your plans for solar, hot water, heat pumps and related upgrades, and identify where a VEU-eligible activity may exist.
- Make sense of product requirements and ensure the models being proposed are listed (where required) on the VEU Register of Products.
- Work alongside, or help you connect with, a VEU-accredited provider who is authorised to create VEECs and apply the relevant discounts.
- Coordinate the technical and installation details so the upgrade suits your farm, business or property in real-world use.
We focus on site assessment, system design and installation quality, while accredited providers and the Victorian Government manage eligibility, VEECs and incentive rules under the VEU program.
How the VEU Program Usually Works
While each project is different, the process for using the VEU program typically looks like this:
Choose an eligible upgrade
You or your advisor identify an upgrade that is covered under the VEU program, using information from the Essential Services Commission and Energy Victoria.
Engage an accredited provider (and installer)
A VEU-accredited provider, or a qualified installer partnered with one, is engaged to manage the activity and paperwork, including VEEC creation where applicable.
Install approved products
Approved products that meet the program’s technical requirements are installed at your home or business by qualified tradespeople.
Discount applied and certificates created
The accredited provider applies an agreed discount to your upgrade. They may then create and sell VEECs associated with the activity in line with program rules.
Solution with Sam helps you through steps 1–3 from a technical and practical perspective, while accredited providers and regulators handle the formal VEU processes.
Talk to Us About VEU Program Support
Not sure how the VEU program relates to your solar, heat pump or energy plans?
Share your site details and recent energy bills with our team and we’ll help you understand which upgrades may link to the Victorian Energy Upgrades program and what practical steps to take next.